Refund/Return Policy

WARRANTY INFO

Our products are backed by our UNRIVALED Guarantee. If you damage, destroy, dog eats it, or even just flat out lose your product, we will replace it for free. You read that right. 

We are on a mission to inspire all businesses to level up their customer support to match ours. Customers are the most valuable asset a business has, you deserve to be treated accordingly.

RETURNS POLICY

We have a no questions asked return policy, which means you can return your item for a full refund at any time.  

To be eligible for a full refund, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@carryproof.com. Please note that returns will need to be sent to the following address: [3201 Alberta Street Columbus, Ohio 43204] 

Once your return is accepted, we’ll send you a return shipping label if it was a fault of ours, or have you pay for return shipping on your own if the return is not due to a faulty product or another issue caused by us, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted as we have systems in place to efficiently manage returns. 

You can always contact us for any return question at support@carryproof.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received your return, and confirm that the refund was approved. Once approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@carryproof.com.