Stolen Wallet Turns into a MacBook Recovery: A PROOF Wallet Story

When Mike’s wallet was stolen during a music gig, he assumed it was gone for good—along with his MacBook and peace of mind. What he didn’t expect was that his favorite wallet would become the key to solving the mystery, thanks to quick thinking, an incredible warranty, and a little help from the PROOF team. Here’s the complete story (well, actually it's the full email thread)... Spoiler Alert-- There's a Happy Ending.

 

Mike takes what he thought was a "Long Shot"

Subject: Stolen Wallet
Date: Fri, Sep 27, 2024, 11:09 AM
From: Mike [Redacted]
To: support@carryproof.com

Hi Proof Wallets!
I recently ordered your wallet and switched from Groove Wallets, and I love yours much better. I was only using it for a couple of weeks when my wallet and everything in it was stolen out of my backpack when I was on stage playing a show (I am a musician). Someone grabbed that out of my backpack from the green room as well as my MacBook.
I was wondering if I would be able to cash in on the warranty and get a replacement wallet shipped out to me. If not, that’s okay as I have no way of proving to you guys if my story is true or not other than my word.
Thank you in advance!

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Subject: Re: Stolen Wallet
Date: Fri, Sep 27, 2024, 11:58 AM
From: Carry PROOF
To: Mike [Redacted]

Mike,
That sucks. Putting a replacement order in the system for you right now. You should receive confirmation emails/tracking etc., as if you placed a new order.
Send some links to your music; would love to check it out!

Dana Peters
PROOF Wallets
Support@CarryPROOF.com
380.265.2900

 

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Subject: Re: Stolen Wallet
Date: Fri, Sep 27, 2024, 12:02 PM
From: Mike [Redacted]
To: Carry PROOF

Awesome, thank you so much! You guys are awesome, and I am stoked. Really, thank you. I was so stoked on the wallet when I got it and loved carrying it, so I was bummed that it got stolen just weeks after I got it.
And thank you! I am not sure if this will be your cup of tea since it's metal and on the heavier side of things, but here is our website, and it has all of our links to music at the bottom. There are also some music videos on the site you can check out as well. Thank you for asking—it really means a lot!
https://illusenceofficial.com/

 

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Subject: Re: Stolen Wallet
Date: Fri, Sep 27, 2024, 12:47 PM
From: Carry PROOF
To: Mike [Redacted]

I wasn’t really into metal for most of my life, but over the past couple of years, I became pretty good friends with a guy who is a metalhead and actually shoots guns in place of drums to typically all-metal music.
@gundrummer is his handle on YouTube/Instagram/etc. Definitely check him out; he’s a riot. So naturally, I’ve grown to appreciate metal since knowing him haha.
Your music sounded awesome, man; keep killing it out there!

Dana
Support@CarryPROOF.com
380.265.2900

 

 

But then there's a twist!

 

Subject: Re: Stolen Wallet
Date: Mon, Sep 30, 2024, 11:09 AM
From: Mike [Redacted]
To: Carry PROOF

Hi Dana,
I was wondering if you could help me with something. As you know, my wallet was stolen at a show recently. This weekend at another, I ran into the guitarist from a band that we played a show with, which is the same show where my wallet was stolen. He was at the bar buying a drink, and I noticed that he pulled out a Proof Wallet.
When I asked him where he got it, he said he ordered it two weeks ago from the PROOF website, and that was the gist of the conversation.
The person's name is Jeremy [Redacted]. He lives in [Redacted], and claims to have purchased the wallet two weeks ago directly from the Proof website.
Thank you!

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Subject: Re: Stolen Wallet
Date: Mon, Sep 30, 2024, 11:34 AM
From: Carry PROOF
To: Mike [Redacted]

Hi Mike,
Wow. I’d say you found the thief then. Definitely no orders under that name or anything remotely close to that name. No orders with a first name of even Jeremy in all of [Redacted]. And certainly no wallets purchased for $25.
Happy to help with anything else in this regard; just let me know.

Dana
Support@CarryPROOF.com
380.265.2900

 

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And then the Happy Ending: Go to jail, Jeremy!

 

Subject: Re: Stolen Wallet
Date: Tue, Oct 1, 2024, 12:37 PM
From: Mike [Redacted]
To: Carry PROOF

Hi Dana! Me again!
Just wanted to give you a HUGE thank you because your information led to me getting my MacBook back. I gave the information over to the police, and they followed up on it yesterday. They asked the guy about the wallet, told him that your records don’t show him as a customer, and then he changed his story to state that he got it from a friend of his.
I received my MacBook back this morning with 0 damage.
Thank you!

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Subject: Re: Stolen Wallet
Date: Tue, Oct 1, 2024, 12:46 PM
From: Carry PROOF
To: Mike [Redacted]

Hell yeah! That is awesome to hear, and glad you got the MacBook back! Hopefully, he does some soul searching now and starts to change his ways.

Dana
Support@CarryPROOF.com
380.265.2900

 

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Subject: Re: Stolen Wallet
Date: Tue, Oct 1, 2024, 12:49 PM
From: Mike [Redacted]
To: Carry PROOF

Thanks, Dana. I appreciate that! 

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This story is a testament to the unexpected ways good customer service and a trusted brand can make a difference. While Mike may have lost his original wallet, he gained something even more valuable—a restored sense of trust and the recovery of his stolen MacBook. At Carry PROOF, we’re proud to have played a small role in turning a tough situation into a memorable win. Here's to more stories with happy endings!